Question 1

What areas do you serve?

Accepted Answer

We proudly serve Salem, Keizer, and surrounding communities in Oregon. If you're not sure if we service your area, give us a call at (971) 707-5226 and we'll be happy to help.

Question 2

Do you offer emergency HVAC service?

Accepted Answer

Yes! We understand that heating and cooling emergencies can happen at any time. Please call us during regular business hours to schedule after-hours emergency service.

Question 3

Are you licensed and insured?

Accepted Answer

Absolutely. Arrows Home Air is fully licensed, bonded, and insured. We're also an Energy Trust of Oregon trade ally, which means we meet strict quality and efficiency standards.

Question 4

How often should I have my furnace serviced?

Accepted Answer

We recommend annual furnace maintenance before the heating season begins. Regular tune-ups help prevent breakdowns, improve efficiency, and extend your system's lifespan.

Question 5

What's the average lifespan of a furnace?

Accepted Answer

Most furnaces last 15-20 years with proper maintenance. If your system is approaching this age and experiencing frequent issues, replacement might be more cost-effective than ongoing repairs.

Question 6

How often should I change my AC filter?

Accepted Answer

For most homes, changing your AC filter every 1-3 months is recommended. Homes with pets, allergies, or high dust levels may need more frequent changes.

Question 7

Why is my AC running but not cooling?

Accepted Answer

Several issues could cause this: low refrigerant, a frozen evaporator coil, a dirty air filter, or a malfunctioning compressor. Our technicians can diagnose and fix the problem quickly.

Question 8

What is a REME HALO air purifier?

Accepted Answer

The REME HALO is a whole-home air purification system that uses advanced technology to reduce bacteria, viruses, mold, and odors throughout your home. It's installed directly into your HVAC system.

Question 9

Will an air purifier help with allergies?

Accepted Answer

Yes! Whole-home air purification systems significantly reduce airborne allergens like pollen, dust, and pet dander, which can help alleviate allergy and asthma symptoms.

Question 10

What are your business hours?

Accepted Answer

We're open Monday through Friday, 8am to 5pm. Saturday appointments are available by request. We're closed on Sundays.

Question 11

Do you provide free estimates?

Accepted Answer

Yes, we provide free estimates for system replacements and installations. Diagnostic visits for repairs may have a service call fee that can be applied toward the repair cost.

Question 12

Do you offer warranties on your work?

Accepted Answer

Yes! We stand behind our work with warranties on both labor and parts. Specific warranty terms vary by service and equipment. Ask your technician for details during your appointment.

Question 13

Do you speak Spanish?

Accepted Answer

¡Sí! Se habla español. We're proud to serve our bilingual community in Salem and Keizer.

HVAC FAQs for Salem & Keizer Homeowners

General HVAC Questions

Heating Questions

Cooling Questions

Indoor Air Quality & Duct Cleaning

Service Logistics

Still have questions? Contact us and we'll be happy to help.